Windows 10 latest update is affecting printers and causing BSOD error

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New Windows 10 update
Source: bleepingcomputer.com

Microsoft recently released Windows 10 latest update. Based on reports, this new windows 10 update is causing some serious trouble for some printer owners. Many users are reporting that they are getting blue screen errors whenever they try to access the printer dialog box from Office, Notepad, and other programs. 

Unfortunately, this new Windows 10 update is an automatic security update. This means that this update has downloaded and installed into systems automatically for some customers. Many users are not even aware of this update, they didn’t have a say in whether or not they want Microsoft to install the update into their systems. Which is lately breaking their computers with the Blue Screen of Death error.

Initially, this error reported by the Windows Latest, also going by reports on online forums. The latest Windows 10 update completely crashes and shows up a Blue Screen of Death along with a stop error code “APC_INDEX_MISMATCH for win32kfull.sys”.

There are a various number of Windows 10 devices around the world with very diverse hardware, so a few bugs are expected. However, this update causes some serious issues that system admins are not able to figure out. Also, a thread on Reddit, addressing these errors and trying to come up with some ways to mitigate this problem.

Here are the details of issues raised by the latest Windows 10 update 

Interestingly Microsoft is already aware that attempting to print in certain circumstances may cause the Blue Screen error on your PC. And it mentioned the bug on the Windows 10 support page. But still, it doesn’t fix the issue at this time. Microsoft stated that “We are currently investing and soon we will provide an update when more information is available.

As of now, there is accurate information on how many users are facing this issue. But Windows Latest informs that ” it has seen various reports of error popping up here and there. This bug seems to be impacting especially printer brands like Kyocera, Ricoh, and Zebra. One of the readers informed the publication that “he had received at least 20 confirmed cases from 4 different clients already within an hour into the day.

Many Windows users are raising their concerns regarding this latest Windows 10 update across Reddit as well. One of the Reddit users stated that “this error confirmed across four computers. Another commenter stated that “we only had 3 calls from clients who experiencing this same issue”.

Latest Windows 10 update causing win32kfull.sys BSOD

Based on Reddit posts, 

Several IT admins posted confirming that Windows 10 latest update broke all Kyocera printing for their clients. Coming to the workarounds that Microsoft posted in its supports didn’t help except removing the cumulative update.

In addition to this, Another user posted “I have tried several workstations for removing this latest update to solve the problem. Windows 10 2004 and 20H2 appear to cause similar BSOD. Along with this, I have also examined updating their drivers to the recent KX Universal Printer Driver, But none of these changes seems to be solving the problem that we are facing.

Also, some users reported that Microsoft has momentarily paused the rollout of the March 2021 Windows 10 update. While others stated that they’re still seeing this cumulative update on the Windows update page.

Microsoft employee posted a Temporary fix

After getting several reports from users about this new windows 10 update causing BSOD errors. One of Microsoft’s employees shared a temporary fix on the Sysadmin subreddit. This informs to enable the direct printing and to apply a fix with the Application Compatibility Toolkit.

Another quick solution can be to completely roll back the Windows 10 March 2021 update. But this may put your PC’s security at risk Because the latest windows 10 update came with some security fixes. However, One Reddit user posted that this new update has removed. but when he checked this on his PC it is still accessible means it is still available for Windows 10 version 1909. This may also raise similar concerns with the same brands of printers.

If you really want to uninstall any of these updates go to the search bar and type Windows Update, then click on View Update History. After that select Uninstall Updates at the top. As a result, a new window will open up and you should observe the update listed as a security update for Microsoft Windows KB5000802 or KB5000808.

Other details

Another solution can be to resolve this issue or Uninstall this latest Windows 10 update is. Go to settings then update and security. In that select Windows Update then View Update History and Uninstall Updates and click on Uninstall. Or you can selectively remove the patch manually in Command Prompt. Luckily Some Reddit users informed me that this fixed their problem.

With all this in mind, we can say that Microsoft is aware of the problem, but didn’t provide any permanent fix as of now. As Microsoft is only recently aware of users who are facing these issues. And Microsoft stated that it will provide an update when more information is available on its support page.

Conclusion

Microsoft’s recently released Windows 10 latest update. According to Windows Latest, this new windows 10 update is affecting printers from Kyocera, Ricoh, and Zebra. Whenever users try to send a file to print, instead of printing the entire PC will crash. And shows the dreaded Blue Screen of Death along with the error code “APC_INDEX_MISMATCH for win32kfull.sys.”